Privacy Policy

At Flowbic, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or when you fill out our contact form and tell you about your privacy rights and how the law protects you.

What data we collect and why

When you fill out our contact form, we collect the following personal data:

  • First Name
  • Last Name
  • Email Address
  • Phone Number (optional)
  • Company Name

We use this data to respond to your queries, to provide you with the service you requested, or to send you information about our services if you opted-in for this feature.

Chat bot

When you use our chat bot, save your message and the response from from the bot.

We use the data to improve our chat bot and to provide better responses in the chat bot.

Who we share your data with

Your data is only accessed by Flowbic. We do not share your data with any third parties unless it's necessary for the purpose of responding to your requests (such as with a courier service if you've made a purchase) or if we are required to do so by law.

How long we keep your data

We retain your personal data for as long as necessary to provide you with the service you requested from us, to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your rights

Under the General Data Protection Regulation (GDPR), you have the right to access, rectify, or erase your personal data from our systems. You also have the right to withdraw your consent at any time. To do this, please email us at


We use Hotjar in order to better understand our users' needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users' experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the 'about Hotjar' section of Hotjar’s support site.